Refund Policy

Returns, Refunds, and Exchange

We're proud of our products and know that they're the best in the industry. That said, we know that issues may arise. If you are not 100% satisfied with our products we will give you a store credit, refund, or exchange, though, as with everything, some conditions apply. Contact us at info@gruffies.pet to get started.

To return your products they must be in their original packaging, unopened, and undamaged. These products are eligible for a full refund, store credit, or exchange.

Additional restrictions include:

• Discounted products are not eligible for a refund
• You must contact us within 30 days for a refund, exchange or store credit
• Opened products are only eligible for store credit

If you receive damaged products, please get in touch with us immediately through info@gruffies.pet. We will send you a replacement product. To return a product, get in touch with us through info@gruffies.pet and we will email you a shipping label. Simply print off the label, attach it to a box with the product, and drop it off to the carrier.